What should I do if I experience technical issues on your website or while ordering?

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• Are the items listed on your website in stock?

  Yes, all items are in stock unless otherwise noted. We will notify you if an item is out of stock and offer a replacement or refund.

• Are the items listed on your website actually in stock?

  Yes, unless noted as a presale item. Presale items will be shipped as soon as they are available, and we will do our best to inform you of the expected availability date. In the rare instance when an item is out of stock, we will contact you and do ...

• Can I order an out of stock item, and you send it once it comes in? (Back Ordering)

  We do not offer backorders except for presale items.

• Black Basin Outdoors Privacy Policy

  We value our customers and their privacy. When you use our services, you trust us with your information. The limited information we collect will be used to better serve you and it will be handled in accordance with this Privacy Policy (“Privacy ...

• How do I find the tracking number for my order?

  If you made your purchase while logged into your account on our website, you can log back into your account to retrieve the tracking number for previously placed orders (not applicable if you checked out as a “guest”). You will also receive an email ...